LA’s blog
  • Home
  • Albums
  • Info & Contact
  • Blog
July 28, 2022 by Ab1k

Upgrade Your Chatbot’s IQ – Seamlessly Identify Customers with Biometrics

Upgrade Your Chatbot’s IQ – Seamlessly Identify Customers with Biometrics
July 28, 2022 by Ab1k

chatbot Many organizations across the financial technology or FinTech, banking, eCommerce provider, and customer support sectors use chatbots in their day-to-day operations. This allows companies to reduce live human interactions and enable users to access their information even outside working hours without hiring additional personnel.

Chatbots are conversational AI applications that can communicate with humans through either text or text-to-speech. Chatbots are usually integrated into messaging applications, voice response systems, and websites. Through these platforms, chatbots handle several tasks, including the following:

  • Answer queries
  • Process transactions
  • Book meetings
  • Other routine tasks

Chatbots have already proven their usefulness to different organizations, but there are still risks with using these automated solutions. When chatbots rely on KBA or knowledge-based authentication to verify a user’s identity upon login, anyone who knows a user’s login details will access their sensitive information, including bank details.

Because KBA systems are inefficient in ensuring that only the correct user will have access to their information, enterprises should either switch to a biometric-based identity verification solution or integrate it alongside existing authentication solutions. The reason why KBA must either be replaced or supplemented with biometric digital identity verification is that KBA relies on users to input their usernames and passwords that criminals can get through a data leak.

Bad actors can pose as certain users to chatbots when using leaked login details and steal the following data:

  • Credit card info
  • Bank details
  • Social security number (SSN)
  • Other personally identifiable information (PII)

Biometric identification mitigates this risk since bad actors will not have access to any potential victim’s biometric data, especially when the biometric authentication solution continues to verify a user’s identity outside the initial login. Should a massive data leak occur or a user’s device be compromised, biometric authentication will still ensure that only the real user will see their sensitive information.

If businesses do not want to stop using KBA methods, they can still improve their chatbots’ security by using biometrics to verify a user’s identity. However, businesses should still consider abandoning the dated authentication method to improve user experience as the process will be streamlined through the seamless integration of biometric authentication solutions.

When looking for reliable alternatives to KBA systems, enterprises will need to rely on an IDaaS or Identity as a Service provider like authID. The authID’s article on upgrading a chatbot’s IQ through seamlessly identifying customers through biometrics will have more information on the importance of using biometric authentication solutions.

Previous articleBiggest Parlay Bet Wins in History | InfographicBiggest Parlay Bet Wins in HistoryNext article Different Benefits of Chair Massagechair_massage_featured_image

About The Blog

Nulla laoreet vestibulum turpis non finibus. Proin interdum a tortor sit amet mollis. Maecenas sollicitudin accumsan enim, ut aliquet risus.

Recent Posts

  • Signs your Trailer needs Repair and Maintenance
  • The Importance of Engine Mounts
  • Complying with the Expanding Project Trust Account Framework in Queensland

Categories

  • Accounting
  • Admission
  • Auto
  • Automotive
  • Blog
  • Business
  • Casino
  • COM
  • Cz
  • DE
  • Engineering
  • Fashion
  • Food and Drinks
  • FR
  • Gambling
  • Health
  • Home Improvement
  • Infographics
  • IT
  • Lifestyle
  • Malaysia Online Casino
  • Motorcycle Insurance
  • PL
  • Singapore Online Betting
  • Technology
  • Travel
  • Uncategorized
  • Window Tinting

Meta

  • Log in
  • Entries feed
  • Comments feed
  • WordPress.org

Tags

all-season tires all-weather tires asset building system betting kenya car insurance ph car insurance philippines car insurance policy commercial estimating software comprehensive car insurance ph construction estimating software diesel parts document management software Ganzjahresreifen home building estimating software infographic live betting kenya live casino singapore malaysia online casino NFC cards NFC tags Nokian Seasonproof SUV non-studded tires online betting personalised jewellery personalised jewellery uk pneus hiver pneus toutes conditions météorologiques pneus toutes saisons pneus été sg bet casino Singapore casino singapore pools sports singapore sport bet snow tires Sommerreifen sports betting kenya sportsbook singapore studded tires summer tyres SUV all-season tires SUV non-studded tyres tires window tinting gloucester winter tires winter tyres

Managment: +22 324 657 878, +22 435 654 333

Studio: 418 Center Avenue Fresno, California

[a13fe-socials normal=”white” hover=”color”]
Rife Free WordPress Theme ❤ Made by Apollo13Themes.com

James Frame & Alice

Donec pulvinar nisi pellentesque, tristique massa eu, molestie nunc. Donec facilisis, arcu ac pretium luctus, leo massa fringilla mi, non pellentesque ante ante vel orci. Nunc non condimentum dolor.